Privacy Policy

Overview

This Privacy Policy explains what information TradeBeagle collects, how it is used, who helps us process it, and the choices you have. It applies to tradebeagle.com, the member dashboard, the TradeBeagle Telegram channel, and related account, billing, support, and service emails.

Information you give us

• Checkout and billing. When you subscribe, our payment processor, Stripe, collects your email address, payment details, and billing address. If you choose to use Stripe Link, Stripe may also collect your phone number, and you can add a name, address, or phone number in the billing portal. You may also give us your Telegram username in an optional checkout field. TradeBeagle does not store full card numbers.
• Your account. Your email address is your dashboard login. Your account and login are managed by Netlify Identity.
• Support requests. If you use the support form, we receive your name, account email, the issue details you enter, and the device and browser you report. If you email us, we receive your message and email address.

Information collected automatically

• Sign-in activity. Netlify Identity records sign-ins and keeps you signed in using storage in your browser.
• Telegram membership. When you join the TradeBeagle Telegram channel from your invite link, we record your Telegram member ID so we can match it to your subscription and remove access if the subscription ends.
• Referral source. If you arrive through a link with a referral code (for example, ?ref=), your browser remembers that code for up to 30 days and passes it to checkout. We save it on your member record so we know which links bring new members. It does not identify you on other sites.
• Site performance. Our hosting provider, Netlify, measures page performance (such as load times) and keeps standard server logs, which can include IP addresses.

We do not use advertising cookies, and we do not use third-party advertising or tracking tools.

How we use information

We use your information to provide your subscription and dashboard access; process payments and manage trials, renewals, and cancellations; add you to and remove you from the Telegram channel; respond to support requests; send account, billing, and service emails (for example, your welcome email, a cancellation confirmation, or a notice that a scanner is temporarily unavailable); send occasional product update emails; understand which links bring new members; and keep the service secure and working.

Text messages

TradeBeagle does not send SMS text messages and does not collect phone numbers for messaging.

Who we share information with

We do not sell your personal information or share it for advertising. We share it only with service providers that help us run TradeBeagle, and only as needed for their function:

• Stripe: payments, subscriptions, receipts, and the billing portal.
• Netlify: website hosting, account login (Netlify Identity), the support form (Netlify Forms), and storage of member records.
• Zoho Mail: sending and receiving TradeBeagle email.
• Telegram: the backup delivery channel. Telegram's own privacy policy applies to your use of Telegram.

Our market data providers do not receive your personal information. We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a sale or reorganization of the business.

Data retention

We keep account and billing information while your account is active and afterward as needed for legal, tax, and accounting obligations. Support messages are kept as long as needed to resolve and follow up on them. You may ask us to delete your information, subject to records we are required to keep.

Security

We use reasonable safeguards, including encrypted connections, sign-in to reach the member dashboard, and payment handling by Stripe. No online service is perfectly secure, so please keep your login details private.

Your choices

• Manage or cancel your subscription and update billing details in the billing portal.
• Unsubscribe from product update emails with the link in any update email. Account, billing, and service emails are part of the service and continue while you are a member.
• Leave the Telegram channel at any time in Telegram.
• Ask for a copy of your information, a correction, or deletion by emailing support@tradebeagle.com.

Children

TradeBeagle is for adults 18 and older. We do not knowingly collect information from anyone under 18.

Changes to this policy

We may update this Privacy Policy as the service changes. Changes will be posted here with a new date and, when appropriate, sent to members by email.

Contact

Questions about this policy can be sent to support@tradebeagle.com, asked by phone at (904) 600-3348, or mailed to TradeBeagle, 13080 Silver Oak Drive, Jacksonville, FL 32223.